Get webhook notifications whenever Yellow Card Financial Status creates an incident, updates an incident, resolves an incident or changes a component status.
Identified - We've identified this to be an issue at the network operator level.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 13, 2025 - 15:18 UTC
Investigating - We are currently experiencing a service interruption affecting Orange Cameroon services, which may result in delayed or failed transactions for users.
Our team is working with our service provider to restore normal operations as quickly as possible.
We will share timely updates as we have more information. Thank you for your patience and understanding.
Mar 12, 2025 - 08:21 UTC
Monitoring - Our service provider has stabilised their service, and we are monitoring the results.
We will share an update once we confirm that the service has been fully restored. Thank you for your patience
Mar 12, 2025 - 08:24 UTC
Identified - We are working with our service provider to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 10, 2025 - 15:08 UTC
Investigating - We are currently experiencing a service interruption affecting mobile money payout in Tanzania. You may experience delayed or failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 05, 2025 - 10:57 UTC
Identified - Update: The EFT pay-in channel in South Africa will remain unavailable indefinitely. We'll provide updates once it's restored.
We appreciate your patience and apologize for the inconvenience.
Mar 11, 2025 - 12:06 UTC
Investigating - We are currently experiencing a service interruption affecting EFT pay-in in South Africa. You may experience failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 10, 2025 - 11:18 UTC
Update - We are still working with our service provider to restore MTN Benin services as quickly as possible.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 10, 2025 - 15:10 UTC
Identified - We've identified this to be an issue at the network operator level. We are working with our service provider to restore normal operations as quickly as possible.
Thank you for your patience.
Feb 24, 2025 - 13:10 UTC
Investigating - We are currently experiencing a service interruption affecting MTN Benin services, which may result in delays or failed transactions for users.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will share timely updates as we have more information. Thank you for your patience and understanding.
Feb 21, 2025 - 11:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 2025 - 12:51 UTC
Identified - We are currently experiencing issues with the delivery of SMS OTP messages. Customers may experience failures in receiving One Time Passwords through SMS.
Our team is actively investigating the root cause of the issue and working on a resolution. We will continue to provide updates as we learn more.
Impact: -Customers may not receive SMS OTPs. -SMS OTP messages may be delayed or not delivered. -Whatsapp OTP unaffected and functional
Jan 28, 2025 - 17:05 UTC
Resolved -
Mobile money pay-in services in Kenya have been fully restored. Thank you for your patience
Mar 13, 15:16 UTC
Monitoring -
Our service provider has stabilised their service, and we are monitoring the results.
We will share an update once we confirm that the service has been fully restored. Thank you for your patience
Mar 13, 13:02 UTC
Investigating -
We are currently experiencing a service interruption affecting mobile money pay-in in Kenya. You may experience delayed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 13, 12:00 UTC
Resolved -
Mobile money pay-in services in Kenya have been fully restored. Thank you for your patience
Mar 13, 10:02 UTC
Identified -
We've determined that the issue is due to timeouts from M-Pesa services.
Our team is working closely with our service provider to restore normal operations.
We'll share updates as soon as we have more information.
Mar 12, 17:11 UTC
Investigating -
We are currently experiencing a service interruption affecting mobile money pay-in in Kenya. You may experience delayed or failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 12, 17:01 UTC
Mar 12, 2025
Unresolved incident: Tanzania Mobile Money Payout Interruption.
Resolved -
Bank pay-in services in Nigeria have been fully restored. Thank you for your patience
Mar 11, 09:32 UTC
Monitoring -
Our service provider has rolled out a fix for the issue affecting bank pay-in services in Nigeria, and we are monitoring the results.
Thank you for your patience.
Mar 11, 09:24 UTC
Investigating -
We are currently experiencing a service interruption affecting bank pay-in in Nigeria. You may experience failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 11, 08:17 UTC
Mar 10, 2025
Unresolved incident: MTN Benin interruption for Pay in and Payouts.
Resolved -
The incident has been resolved.
Mar 9, 19:00 UTC
Identified -
We have identified the issue is caused by a payment processor outage. The processor has been identified and we are working to switch to an alternative processor in the meantime.
Mar 9, 15:53 UTC
Investigating -
We are currently experiencing issues with some Kenyan Mobile Money payments. Mobile Money withdraws and payments may fail during this interruption.
Our team is investigating the issue and working to restore normal service as quickly as possible. We will provide timely updates as more information becomes available.
Impact: -Users are unable to successfully process withdrawal requests. -Partners Unable to make mobile money payments to Kenya -Some withdrawal transactions may fail, with no confirmation or error messages.
Mar 9, 15:38 UTC