Get webhook notifications whenever Yellow Card Financial Status creates an incident, updates an incident, resolves an incident or changes a component status.
Update - The service interruption affecting mobile money pay-in and payout in Mali is still unresolved.
We'll share updates as soon as we have more details. Thank you for your patience.
May 08, 2025 - 09:56 UTC
Identified - We are currently experiencing a service interruption affecting mobile money pay-in and payout in Mali. You may experience failed transactions using this channel.
Our team is working with our service provider to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Apr 29, 2025 - 09:51 UTC
Update - We are still experiencing service unavailability with the Orange Money and Wave network in Senegal.
We’ll share further updates as soon as we have more information. Thank you for your patience.
May 06, 2025 - 12:43 UTC
Update - We are continuing to work on a fix for this issue.
May 05, 2025 - 15:56 UTC
Identified - We are currently experiencing a service interruption affecting mobile money pay-in and payout in Senegal. You may experience delayed or failed transactions using this channel.
We are working with our service provider to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
May 02, 2025 - 06:47 UTC
Monitoring - MTN Benin services for Pay in and Payouts have been restored.
We will continue to observe and share updates as needed. Thank you for your patience
May 06, 2025 - 12:02 UTC
Update - We are still working with our service provider to restore MTN Benin services as quickly as possible.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 10, 2025 - 15:10 UTC
Identified - We've identified this to be an issue at the network operator level. We are working with our service provider to restore normal operations as quickly as possible.
Thank you for your patience.
Feb 24, 2025 - 13:10 UTC
Investigating - We are currently experiencing a service interruption affecting MTN Benin services, which may result in delays or failed transactions for users.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will share timely updates as we have more information. Thank you for your patience and understanding.
Feb 21, 2025 - 11:54 UTC
Update - We are continuing to monitor for any further issues.
Mar 19, 2025 - 10:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 2025 - 12:51 UTC
Identified - We are currently experiencing issues with the delivery of SMS OTP messages. Customers may experience failures in receiving One Time Passwords through SMS.
Our team is actively investigating the root cause of the issue and working on a resolution. We will continue to provide updates as we learn more.
Impact: -Customers may not receive SMS OTPs. -SMS OTP messages may be delayed or not delivered. -Whatsapp OTP unaffected and functional
Jan 28, 2025 - 17:05 UTC
Resolved -
Cameroon mobile money payout services have been restored.
Thank you for your patience.
May 17, 17:25 UTC
Identified -
We are currently experiencing a service degradation affecting mobile money payout in Cameroon. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 17, 16:25 UTC
Resolved -
Tanzania mobile money pay-in services have been restored.
Thank you for your patience.
May 17, 14:55 UTC
Identified -
We are currently experiencing a service degradation affecting mobile money pay-in in Tanzania. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 17, 13:55 UTC
Resolved -
Zambia mobile money pay-in services have been restored.
Thank you for your patience.
May 16, 03:10 UTC
Identified -
We are currently experiencing a service degradation affecting mobile money pay-in in Zambia. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 16, 01:55 UTC
Resolved -
Nigeria bank payout services have been restored.
Thank you for your patience.
May 15, 11:40 UTC
Identified -
We are currently experiencing a service degradation affecting bank payout in Nigeria. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 15, 10:40 UTC
Resolved -
Nigeria bank payout services have been restored.
Thank you for your patience.
May 15, 09:55 UTC
Identified -
We are currently experiencing a service degradation affecting bank payout in Nigeria. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 15, 09:10 UTC
Resolved -
Nigeria bank payout services have been restored.
Thank you for your patience.
May 15, 04:40 UTC
Identified -
We are currently experiencing a service degradation affecting bank payout in Nigeria. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 15, 03:25 UTC
Resolved -
Nigeria bank payout services have been restored.
Thank you for your patience.
May 14, 16:25 UTC
Identified -
We are currently experiencing a service degradation affecting bank payout in Nigeria. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 14, 15:10 UTC
Resolved -
Ivory Coast mobile money pay-in services have been restored.
Thank you for your patience.
May 13, 13:40 UTC
Identified -
We are currently experiencing a service degradation affecting mobile money pay-in in Ivory Coast. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 13, 13:25 UTC
May 12, 2025
Unresolved incident: Kenya Mobile Money Interruption.
Resolved -
Kenya mobile money pay-in services have been restored.
Thank you for your patience.
May 10, 15:55 UTC
Identified -
We are currently experiencing a service degradation affecting mobile money pay-in in Kenya. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 10, 11:55 UTC
Resolved -
Malawi mobile money pay-in services have been restored.
Thank you for your patience.
May 10, 10:40 UTC
Identified -
We are currently experiencing a service degradation affecting mobile money pay-in in Malawi. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 10, 09:40 UTC
Resolved -
Zambia mobile money pay-in services have been restored.
Thank you for your patience.
May 8, 22:25 UTC
Identified -
We are currently experiencing a service degradation affecting mobile money pay-in in Zambia. You may experience failed or delayed transactions using this channel.
We will provide updates as more information becomes available.
May 8, 21:40 UTC
Resolved -
EFT pay-in in South Africa has been fully restored
May 8, 09:54 UTC
Monitoring -
EFT pay-in in South Africa has been restored.
We will continue to observe and share updates as needed. Thank you for your patience
May 5, 12:24 UTC
Identified -
Update: The EFT pay-in channel in South Africa will remain unavailable indefinitely. We'll provide updates once it's restored.
We appreciate your patience and apologize for the inconvenience.
Mar 11, 12:06 UTC
Investigating -
We are currently experiencing a service interruption affecting EFT pay-in in South Africa. You may experience failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 10, 11:18 UTC
Resolved -
This incident has been resolved.
May 8, 09:53 UTC
Monitoring -
Pay-ins and Payouts with the Wave network in Côte d'Ivoire have been restored.
We will continue to observe and share updates as needed. Thank you for your patience
Apr 23, 08:57 UTC
Identified -
We are currently experiencing instability with the Wave network in Côte d'Ivoire. Users may experience delays or failed transactions when transacting with the Wave network.
We are working with our service provider to restore normal service as quickly as possible.
We will continue to provide timely updates as we learn more. Thank you for your patience and understanding.
Apr 22, 17:00 UTC
May 7, 2025
No incidents reported.
May 6, 2025
Unresolved incidents: Senegal Mobile Money Interruption, MTN Benin interruption for Pay in and Payouts.
Resolved -
Orange Cameroon services have been restored, and all previously delayed payouts are being processed.
Thank you for your patience.
May 5, 15:52 UTC
Identified -
We are currently experiencing a service interruption affecting Orange Cameroon services, which may result in delayed or failed transactions for users.
Our team is working with our service provider to restore normal operations as quickly as possible.
We will share timely updates as we have more information. Thank you for your patience and understanding.
May 2, 18:25 UTC