Get webhook notifications whenever Yellow Card Financial Status creates an incident, updates an incident, resolves an incident or changes a component status.
Identified - We are currently experiencing a service interruption affecting mobile money pay-in and payout in Tanzania. You may experience failed transactions using this channel.
We've identified the cause to be timeouts from our service provider, and we are working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 27, 2025 - 12:29 UTC
Identified - We are currently experiencing instability with the Wave network in Côte d'Ivoire. Users may experience delays or failed transactions when transacting with the Wave network.
Our team is actively investigating the issue alongside our payment service provider and working to restore normal service as quickly as possible.
We will continue to provide timely updates as we learn more. Thank you for your patience and understanding.
Mar 25, 2025 - 10:31 UTC
Update - We are continuing to monitor for any further issues.
Mar 19, 2025 - 10:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 2025 - 12:51 UTC
Identified - We are currently experiencing issues with the delivery of SMS OTP messages. Customers may experience failures in receiving One Time Passwords through SMS.
Our team is actively investigating the root cause of the issue and working on a resolution. We will continue to provide updates as we learn more.
Impact: -Customers may not receive SMS OTPs. -SMS OTP messages may be delayed or not delivered. -Whatsapp OTP unaffected and functional
Jan 28, 2025 - 17:05 UTC
Identified - Update: The EFT pay-in channel in South Africa will remain unavailable indefinitely. We'll provide updates once it's restored.
We appreciate your patience and apologize for the inconvenience.
Mar 11, 2025 - 12:06 UTC
Investigating - We are currently experiencing a service interruption affecting EFT pay-in in South Africa. You may experience failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 10, 2025 - 11:18 UTC
Update - We are still working with our service provider to restore MTN Benin services as quickly as possible.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 10, 2025 - 15:10 UTC
Identified - We've identified this to be an issue at the network operator level. We are working with our service provider to restore normal operations as quickly as possible.
Thank you for your patience.
Feb 24, 2025 - 13:10 UTC
Investigating - We are currently experiencing a service interruption affecting MTN Benin services, which may result in delays or failed transactions for users.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will share timely updates as we have more information. Thank you for your patience and understanding.
Feb 21, 2025 - 11:54 UTC
Resolved -
Bank payout services in Nigeria have been fully restored. Thank you for your patience
Mar 25, 08:30 UTC
Monitoring -
Our service provider has rolled out a fix for the issue affecting bank payout services in Nigeria and we are monitoring the results.
Thank you for your patience.
Mar 24, 21:36 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 24, 20:31 UTC
Identified -
We've determined the cause of the service disruption and we are working with our service provider to restore normal operations as quickly as possible.
We'll share updates as soon as we have more details. Thank you for your patience.
Mar 24, 20:29 UTC
Investigating -
We are currently experiencing a service interruption affecting bank payouts in Nigeria. You may experience failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 24, 20:08 UTC
Resolved -
Cameroon mobile money services have been fully restored. Thank you for your patience
Mar 22, 06:56 UTC
Identified -
We've identified the Cameroon mobile money interruption to be due to impromptu system maintenance being carried out by our service provider.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 21, 21:21 UTC
Investigating -
We are currently experiencing a service interruption affecting mobile money pay-in and payout in Cameroon. You may experience failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 21, 20:38 UTC
Resolved -
Orange Cameroon services have been restored, and all previously delayed payouts have been processed. Thank you for your patience.
Mar 19, 11:45 UTC
Update -
We are continuing to investigate this issue.
Mar 19, 09:16 UTC
Investigating -
We are currently experiencing a service interruption affecting Orange Cameroon services, which may result in delayed or failed transactions for users.
Our team is working with our service provider to restore normal operations as quickly as possible.
We will share timely updates as we have more information. Thank you for your patience and understanding.
Mar 18, 11:29 UTC
Completed -
The scheduled maintenance has been completed.
Mar 19, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 UTC
Scheduled -
MTN Cameroon will be continuing their scheduled system maintenance from Tuesday, 18th March, 2025, at 20:00 UTC to Wednesday, 19th March, 2025, at 02:00 UTC.
During this time, Mobile Money Pay-in and Payout services to the MTN network in Cameroon will be temporarily unavailable.
All services will be fully restored after the maintenance. We apologise for any inconvenience and appreciate your patience.
Mar 18, 18:15 UTC
Resolved -
Tanzania mobile money payout services have been fully restored. Thank you for your patience
Mar 18, 14:28 UTC
Monitoring -
Our service provider has stabilised their service, and we are monitoring the results.
We will share an update once we confirm that the service has been fully restored. Thank you for your patience
Mar 12, 08:24 UTC
Identified -
We are working with our service provider to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 10, 15:08 UTC
Investigating -
We are currently experiencing a service interruption affecting mobile money payout in Tanzania. You may experience delayed or failed transactions using this channel.
Our team is investigating the issue alongside our service provider and working to restore normal operations as quickly as possible.
We will provide timely updates as more information becomes available.
Mar 5, 10:57 UTC
Completed -
The scheduled maintenance has been completed.
Mar 18, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 UTC
Scheduled -
MTN Cameroon will be conducting a scheduled system maintenance from Monday, 17th March, 2025, at 20:00 UTC to Tuesday, 18th March, 2025, at 02:00 UTC.
During this time, Mobile Money Pay-in and Payout services to the MTN network in Cameroon will be temporarily unavailable.
All services will be fully restored after the maintenance. We apologise for any inconvenience and appreciate your patience.
Mar 17, 16:50 UTC
Resolved -
Orange Cameroon services have been restored, and all previously delayed payouts have been processed. Thank you for your patience.
Mar 17, 16:27 UTC
Identified -
We've identified this to be an issue at the network operator level.
We will provide timely updates as more information becomes available. Thank you for your patience
Mar 13, 15:18 UTC
Investigating -
We are currently experiencing a service interruption affecting Orange Cameroon services, which may result in delayed or failed transactions for users.
Our team is working with our service provider to restore normal operations as quickly as possible.
We will share timely updates as we have more information. Thank you for your patience and understanding.
Mar 12, 08:21 UTC